A pioneer in the field of Customer Experience, I lead businesses through the transition to disciplined, customer-centric organizations resulting in increased revenue and customer loyalty. Entrepreneurial executive with 22 years of experience leading strategic corporate initiatives. Proven track record developing new business practices with verifiable success within start-up, turnaround, and rapid-change environments. A Professional Engineer with strong analytical and process driven skills able to control critical problem areas and deliver on customer commitments. Possess global customer experience and a comprehensive business background in international and multi-cultural environments with 7+ years of overseas work experience.